You can book a Local Treasures job online. Just click on the “Book Job” button on the website and fill in your details. We will then log the job into our system and find you a Treasure to help.

The best way to contact us for general enquiries is via email on hello@localtreasures.me

If you would like to book a new job, use the “Book Job” button on our website.

It is very simple:

1. You tell us what job we can help you with and we tell you the hourly rate for that job (for most DIY you need an estimate)
2. We match your job with a vetted, insured Treasure who lives nearby and has the right skills
3. Once we have found someone, you confirm the job by providing your card details. (no payment is taken until the job is complete).
4. The Treasure contacts you via phone to discuss the job
5. The Treasure visits and assesses the job. Sometimes they start straight away, sometimes they will give an estimate.
6. The Treasure completes the job
7. The Treasures fills in their timesheet
8. We send an invoice and take payment from your card.

Tell us what you need doing by pressing out BOOK NOW button and filling in our webform which will take you through a series of questions which we require to book in a job.

If you have a general enquiry about a new job you can email us at newjobs@localtreasures.me

A Local Treasure is someone we find who fits the bill to do your job. They will be local to you and have the right skills to do a good job. Most of the Treasures on our books are over 50 as we know they will have the experience and time needed to do the job well.

We carry out ID checks on all of our Treasures to ensure they live at the address they have given us.

For those who do childcare or elderly companionship work, they will have a current DBS.

Each Treasure will have a reference which you can contact should you wish prior to booking in the job.

We will be happy to provide you with another temporary Treasure to cover the job in their absence.

Just send us an email and let us know the reason, we will then find you another Treasure who matches your requirements and we will stand down your existing Treasure.

We want to make sure we make the perfect match and we have many years experience of making sure our customers are really happy with the Treasure we provide them. Please do tell us if you want a change and we will be happy to make that happen.

All Treasures who carry out childcare, tutoring and companionship / elderly help work must have a current DBS. For any other job, you can request that your Treasure holds a current DBS check and we will send you one who does.

We have thousands of Treasures on our books and they have a wealth of skills and experience. If you give us enough detail when you request the job, we are confident that we will be able to match your requirements with one of the Treasures on our books.

Just send us an email to hello@localtreasures.me and give us your name and job number. We will happily re-book the job and make sure the same Treasure comes to help.

If your Treasure has started a job and for some reason you want it to pause or stop altogether, please send us an email at hello@localtreasures.me giving us your name, job number and letting us know the reason and we will make sure the Treasure is informed. If you need a replacement, we will give you a call to discuss the details.

If you have a regular Treasure and you want to pause or cancel their visits, please send an email to hello@localtreasures.me giving us your name, job number and Treasure name and we will make sure the Treasure is informed.

Each job is different so we have different prices for different services. You will be informed of the prices before you agree to the job. We make sure we charge market rates, which in turn means we can pay our Treasures responsible and respectful rates of pay for the work they do.

We prefer online payment by card which is a safe and secure way to pay and is protected by Barclays.

As many as you like! We will match your jobs to the best Local Treasure in your area. It might not be the same Treasure who comes to walk your dog as it is to lay a patio, but rest assured, we cover a wide range of services.

Oh no, we can only apologise.

To get this sorted as quickly as possible, please send us an email to hello@localTreasures.me and we will help you sort this out.

We ask for an email because it creates a written trail and we find it helps avoid misunderstandings which can occur over the phone.

Yes, we are strictly GDPR compliant which implies a high level of cyber-security compliance for both employees, the company processes, the security controls applied to our computer equipment, and to the safeguarding of your data.

We think it is important to deal with feedback and complaints swiftly and fairly. We find the best way is to send us an email to hello@localtreasures.me. We prefer emails, because they create a footprint of a complaint and the actions taken. If you can give us as much detail as you possibly can, it will allow us to investigate the situation and we will respond to you promptly.