How To Join

1. Go to www.localtreasures.me/become-a-treasure/ and apply.
2. Our office team undertake the necessary ID and verification checks.
3. You are invited to a zoom call. Normally held once per week in small groups.
4. Once you have completed the zoom call successfully and final checks have been made you will become a Treasure.
5. Download the APP and start accepting jobs.

How it Works

1. A Customer requests a job they need doing via our website or by phone. We tell them an hourly rate for most jobs or suggest an estimate if appropriate.
2. We send this job information including a description, the hourly rate and the location via the APP, by SMS, or by email (depending on your preference) to Treasures based on skills, suitability and location.
3. Once a Treasure accepts the job, the Customer and Treasure are automatically informed of each other names and telephone numbers.
4. The Treasure contacts the customer via phone to discuss the job.
5. The Treasure visits to either assess or do the job.
6. The Treasure completes the job and fills in their timesheet either on the APP, via the My Local Treasures Sign In through our website, or by advising the office.
7. The timesheet triggers an invoice to the customer and payment is taken from the customer’s registered card.

How To Accept a Job

Once you have registered and been accepted as a Local Treasure you will receive job opportunities through the APP or by email. The job opportunity has a description of the job, the postcode and the rate.  All you have to do is press the button to accept or decline the opportunity.

There is a ‘how to’ video at the bottom of the page.

How To Cancel a Job

If you have started a job and for some reason you want it to pause or stop altogether, please send us an email at jobs@localtreasures.me giving us your name, job number and letting us know the reason and we will make sure the Customer is informed.  We can find an alternative Treasure if required.  If it’s urgent you can call us on 0333 23 411 68.

If you have a regular Customer who wants to pause or cancel their visits, please send an email to jobs@localtreasures.me giving us your name, job number and Customer name and we will make sure the Customer is also informed.

Payments and Invoicing

How much do you pay?

Each job is different so we have different prices for different services. You will be informed of the rates before you agree to the job.  All jobs are above £12 per hour.  As an example cleaning starts at £15 per hour to the Treasure, gardening rates start at £20.00 per hour to the Treasure but depend on postcode. We make sure we charge market rates, which in turn means we can pay you, the Treasures, a responsible and respectful rate of pay for the work you do.

How do I get paid?

Once a timesheet has been completed and a customer has paid, your earnings will appear in your Electronic ‘wallet’ shown in the APP or you will be notified by email of a payment.  You can click to send the money automatically to your bank the same day or ask us to do it for you.  You must have added your bank details to the ‘Profile.’ section in the APP for this to happen.   We normally anticipate 6-7 days from when you have submitted your timesheet to money appearing in your wallet.

How many jobs can I claim at once?

As many as you like!
As long as you complete jobs and contact customers in a timely manner you can accept as many jobs as you can handle.

I’ve been paid the wrong amount.

This is rare but happens because a timesheet has been incorrectly entered.

To get this sorted as quickly as possible, please send us an email to jobs@localtreasures.me and we will help you sort this out.

We ask for an email because it creates a written trail and we find it helps avoid misunderstandings which can occur over the phone.

My Data

Will my data be safe?

Yes, we are strictly GDPR compliant which implies a high level of cyber-security compliance for both employees, the company processes, the security controls applied to our computer equipment, and to the safeguarding of your data.  You can request to have your data removed at any time.

Feedback and Contact

I’ve got some feedback

We think it is important to deal with feedback, contact and complaints swiftly and fairly. We find the best way is to send us an email to jobs@localtreasures.me. We prefer emails, because they create a footprint of the complaint and the actions taken. If you can give us as much detail as you possibly can, it will allow us to investigate the situation and we will respond to you promptly. Urgent contact can be made at 0333 23 411 68.