Treasures Code of Conduct & subcontractor agreement.

Schedule A.
For Service Providers (hereby referred to as “Treasures”) Representing Local Treasures

Thank you for your interest in being a Local 'Treasure'.

As a representative of Local Treasures we require all Treasures to sign and agree to the following code of conduct prior to being allocated jobs via our UK websites, Apps and booking system (hereby known as the ‘Platform’) including the sites www.localtreasures.me, www.becomeatreasure.me, www.findatreasure.uk, www.findatreasure.me, www.local-treasures.co.uk, www.elty.work and the Local Treasures App.

Although you will be self employed as a Treasure, we still require you to follow this code and we consider it your responsibility to do so when you undertake work for your customers


Our expectation of you as a Local Treasure is to follow these terms, which we strive to ensure are clear and well-defined. However, if for any reason, any are deemed to be unclear it is your responsibility as a Treasure to request further clarification and support in relation to any of these statements by contacting head office at hello@localtreasures.me

Local Treasures expect and require you as a Treasure to conduct business with integrity, high ethical standards, and in compliance with the law. Treasures must not engage in any unlawful activity whilst conducting business sourced through the Local Treasures platform.

The Company, Local Treasures Limited and its franchise partners reserves the right to remove any Treasures from the “Platform” if they are found to purposefully or, upon discovery of noncompliance, fail to comply with these terms.

Local Treasures reserve the right to amend or modify this Code of Conduct at any time.

1. Professional Conduct

1.1 Punctuality: Arrive at each job on time, ready to work. Notify the office immediately if delays are expected.

1.2 Cancellations/changes: Please give 24 hours notice to the customer or your Local Treasures office if you need to cancel or re-arrange a scheduled visit. This helps Local Treasures meet customer expectations and find solutions for Treasures should alternative arrangements be required. Failure to do so could result in your removal from the Local Treasures platform.

1.3 Appearance: Wear clean, professional attire with any required uniform. Maintain a tidy and presentable appearance.

1.4 Respect: Treat all customers, colleagues, and property with care, courtesy, and professionalism.

2. Work Standards

2.1 Quality: Perform tasks to the highest standard. Ensure all agreed-upon work is completed efficiently and thoroughly.

2.2 Communication: If there are challenges or concerns, inform the office immediately – do not make decisions directly with the client.

2.3 Client Instructions: Follow the agreed-upon job scope. Do not accept or amend tasks unless approved through the office.

2.4 Client Estimate requests: All estimates must be raised within the platform, before final pricing can be agreed upon with the Customer.

3. Integrity and Ethics

3.1 Honesty: Never take or misuse items from a client's property. Report any accidental damage or concerns immediately.

3.2 Confidentiality: Respect client privacy. Do not discuss personal details, leave paperwork on-site, or share client information for purposes other than completing the job.

Commission
As background, Local Treasures does not charge you to become a Treasure. Most flexible work platforms will charge a joining fee. We do charge a commission on each job you undertake. This commission is our income and is used by us to stay in business. The commission we charge pays, among other things for:

Marketing to find you new customers

Insurance so you are covered doing your Local Treasures work

Invoicing and payment automation, so we can process and collect payments on your behalf

Technology to ensure you get to the right job at the right time

Bank fees so you can be paid in a timely manner after the job has been completed.

As you can see our commission is a vital part of Local Treasures and the way we do business and support you as a Treasure.

This is the reason we have the following policy within our code of conduct.

4. Poaching policy

4.1 Do not accept direct work offers from clients or attempt to bypass Local Treasures. All bookings, amendments, or new tasks must be coordinated through the office. Any non compliance to this term can incur a lost income fee payable by the Treasure.

4.2 If a customer who you previously performed work for as a Local Treasure asks you to return to undertake another job, this customer is a Local Treasures customer and should be put through as a Local Treasures job. Failure to notify us of this additional work will mean you and the customer are no longer insured through us and you will no longer be able to work through our platform.

4.3 If, whilst working as a Local Treasure, a customer or an acquaintance of that customer asks you to undertake work for them, this customer has been recruited whilst you are working for Local Treasures and should be viewed as a Local Treasures job.

4.4 If a customer requests a different service than the one you provide for them, you will notify Local Treasures so we will be able to provide them with a new Treasure to fulfill that work. This keeps more work in the Local Treasures system which you will benefit from.

Failure to comply with this policy means we will have to remove you from our platform and you will not receive any new work through Local Treasures.

5. Health, Safety, and Security

5.1 Work Safely: Use appropriate tools and follow health and safety protocols.

5.2 Property Care: Handle all client property with care. Avoid using harsh chemicals or materials unless approved.

5.3 Security: Lock doors and windows as needed and ensure the premises are secure after completing the job.

6. Reporting and Accountability

6.1 Documentation: Update the relevant timesheets within the Local Treasures platform within 24hrs of job completion.

6.2 Reporting: Let the office know if any issues were encountered during the job.

6.3 Feedback: Accept constructive feedback graciously and aim for continuous improvement.

6.4 Professional Boundaries: Maintain appropriate, friendly, but professional relationships with clients.

6.5 Notification: Notify the office immediately if for any reason a criminal conviction or activity may affect the results of previously gained Criminal Reference Checks


7. Subcontracting Responsibilities

7.1 Where approved in advance by the Customer, you are not obligated to personally perform the services. However, any assistants, helpers, or subcontractors must:
Be fully registered, oriented, and verified through Local Treasures
Adhere to this Code of Conduct at all times

7.2 You remain fully responsible for their acts, omissions, and any applicable legal requirements such as compensation and tax withholdings. Non-compliance with this clause may result in removal from the platform.


8. Client Information and Confidentiality

8.1 Treasures confirm that any client information received, which is not public domain, will only be used for the delivery of the agreed work. This information must not be shared, discussed, or used for any other purpose.
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Schedule B.
By registering as a Treasure on the Local Treasures Platform, you agree to the following terms. These terms apply to all Treasures who receive work via the Local Treasures websites, app, and booking system (the “Platform”).

1. Status of Engagement
1.1 You are engaged as a self-employed subcontractor. This Agreement does not make you an employee, worker, partner, agent, or representative of Local Treasures.
1.2 You are fully responsible for your own tax, National Insurance, and legal obligations as a self-employed person.
1.3 You are free to accept or decline any work offered, and Local Treasures does not guarantee a minimum amount of work.
1.4 You are responsible for deciding how the work is carried out, provided it is safe, legal, professional, and meets reasonable customer standards.

2. Scope of Work
2.1 Local Treasures connects Customers with Treasures for home services.
2.2 For each Job you accept, you enter into a separate contract with the Customer. Local Treasures acts only as a marketing and payment-processing agent.
2.3 You agree to follow the operational rules and professional standards in Schedule A – Treasures Code of Conduct.

3. Payment
3.1 You will be paid the agreed Treasure rate for completed Jobs.
3.2 Payment is made within 5 working days of Local Treasures receiving cleared funds from the Customer.
3.3 Payment cannot be made until the Customer has paid for the work.
3.4 Local Treasures may withhold payment if:
a dispute is raised;
work is incomplete;
information is missing;
the Customer refuses payment for reasons related to your conduct.
3.5 Local Treasures may choose to release payment sooner at its discretion.

4. Tools, Materials & Expenses
4.1 You must supply your own tools, equipment, and consumables unless the Customer specifically provides them.
4.2 You must not buy materials or incur costs without approval from both the Customer and Local Treasures.
4.3 Receipts must be supplied for approved materials.
4.4 Reimbursement occurs only after the Customer pays.
4.5 No mark-ups may be added unless agreed in writing.

5. Insurance & Liability
5.1 Local Treasures provides public liability insurance for approved Treasures only for Jobs booked and paid for through the Platform. Full policy details are available on request.
5.2 You are responsible for any loss, damage, or injury caused by your actions, omissions, tools, or equipment.
5.3 You indemnify Local Treasures for losses arising from your negligence, breach, or unlawful conduct.
5.4 Work carried out privately or outside the Platform is not insured.

6. Non-Circumvention & Loss of Revenue
6.1 Non-Solicitation
You must not ask Customers for private work, accept private work, or agree new jobs directly with any Customer introduced by Local Treasures for 12 months after the last Platform-booked Job.

6.2 Liquidated Damages for Working Outside the Platform
If you carry out private work for any Customer you met through Local Treasures within 12 months of the last booked job, you must pay liquidated damages equal to 50% of the total value of all private work carried out for that Customer during the 12 months after the breach.
This represents a genuine pre-estimate of Local Treasures’ loss, including lost commission, lost repeat business, reduced customer lifetime value, marketing costs, administrative time, and the loss of insured and managed work.
When the value of the private work cannot be clearly shown
If the value cannot be reasonably determined due to:
lack of details
cash/unrecorded work
multi-trade or large projects (extensions, renovations, conversions)
ongoing or incomplete work
missing quotes, invoices, or breakdowns
withheld or unclear documentation
recurring or long-term arrangements
Local Treasures will calculate the amount owed using one of these methods:
(a) The Customer’s average monthly spend with Local Treasures in the 6 months before the breach × 12;
(b) Industry-standard market rates for the type of work likely undertaken;
(c) A minimum liquidated damages charge of £2,000 if neither method can be applied.
Administrative fee for minor breaches
For very small breaches, Local Treasures may apply a £200 administrative fee, without limiting the right to recover higher losses.

7. Record Keeping
7.1 You must keep accurate records of any work carried out for Customers introduced by Local Treasures for 12 months.
7.2 Any information requested for compliance must be supplied reasonably and will be kept confidential.

8. Health, Safety & Competence
8.1 You must work safely at all times and follow all legal health and safety requirements.
8.2 You must not carry out work you are not legally or professionally competent to perform.
8.3 Only qualified electricians may perform notifiable electrical work.

9. Confidentiality & Data Protection
9.1 You must keep all Customer information private and confidential.
9.2 You must comply with the UK GDPR and Data Protection Act laws when handling Customer information.

10. Termination
10.1 Local Treasures may suspend or remove you from the Platform for misconduct, poor performance, policy breaches, or customer complaints.
10.2 You will normally be given 7 days to respond to concerns unless immediate removal is necessary for safety or legal reasons.
10.3 You may stop using the Platform at any time.

11. Dispute Resolution
11.1 All disputes must first be raised by email to: hello@localtreasures.me
11.2 Both parties agree to attempt informal resolution for 14 days before taking legal action.

12. Entire Agreement
This Agreement, together with Schedule A (Treasures Code of Conduct), forms the entire agreement between you and Local Treasures.

Click-to-Accept Confirmation
By clicking “I Agree”, you confirm that:
you have read this Agreement in full;
you understand it; and you agree to be bound by it while using the Local Treasures Platform.